Hi@Sonia and Brendan
Always leave an honest factual review for guest ASAP after departure , whether or not you think they may leave a negative review.
Its not a case of ...well I will not leave a negative review because the guest will leave me a negative review.
It does not quite work like that, as you’ve just discovered .
Please as a fellow host, do leave a factual honest review of the facts, not opinions or the worst review of all.....best suited to a hotel environment......er Hello?
These vague reviews littered with “double speak” allow these poorly behaved guests to continually bounce along ,the air bnb platform from unsuspecting host to host, which is really not on.
Not responding to a negative review is just as bad....hoping the negative guest review will be buried amongst your majority of positive reviews.
Im glad you wish to respond to such a negative guest review and please don’t think that not replying to such a guest review puts you in a positive light.
It just means perhaps there is no smoke without fire, therefore I applaud your efforts to respond factually, as its your chance to set the record straight regarding such guests.
I just wish such lily livered hosts ,several of whom are more interested in their ‘“stats”, would just stop burying their head in the sand, as the ostrich in the form of the poorly behaved guest, will not go away, but continue to proliferate.
I would Phone the London air bnb number to make sure your voice is heard, in response to this review.