unpaid stay

unpaid stay

Hi guys 

i had my first stay as a host and they stayed without paying. Now they say they cannot access my account to pay.

what can i do?

 

3 Replies 3
David-and-Fiona0
Level 10
Panglao, Philippines

If they booked through AirBnb they paid at the time of booking. So I cannot understand how this could happen unless you took the booking outside of Airbnb

Or if they never really booked at all and you just had a inquiry which you thought was a booking or a resrvation request you did nothing about.  It has happened before.

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host

Helga0
Level 10
Quimper, France

@George5, if what @Dave-and-Deb0 suppose is correct, contact airbnb immediately. I read about that once on another airbnb forum and they could convince the guest to pay. If he tried to get a free stay by using your inexperience to get the address and leading you to believe he already booked, it's fraud. If a big company suggests so and proposes to pay to avoid criminal charges, some people discover their technical abilities to use a payment card. 

Good luck, keep us posted.