I am concerned about one of my guests, who has entered his surname as "Airbnb" which can't possibly be his surname but when I have contacted Airbnb this evening about this all they suggested is that they reach out to him. I am very disappointed that Airbnb are not taking my family's safety a little more seriously. When asked I was told that they do not verify everyone but their goal is to do so, in the meantime we must all just hope for the best.
This man was allowed to book under an assumed name because I had my settings on Instant Booking. I have now changed this which means I cannot have instant booking because Airbnb will not verify everyone.
With children at my home I do not feel that I can have someone who is not willing to give their own surname stay with us.
Has anyone else had this happen? Do you know how I should proceed. I feel I have no choice but to cancel the setting and remove instant booking 😞