why was a full refund given instead of a half refund, as per my cancellation policy?

Natalie140
Level 2
Barry's Bay, Canada

why was a full refund given instead of a half refund, as per my cancellation policy?

why was a full refund given instead of a half refund, as per my cancellation policy?

1 Reply 1
Julie_Mike0
Level 7
Chicago, IL

Without having more context of when the guest was supposed to check in and when they cancelled, they may have qualified for the https://www.airbnb.com/help/article/1320/what-is-airbnb-s-extenuating-circumstances-policy or the https://www.airbnb.com/help/article/544/what-is-airbnb-s-guest-refund-policy.