Guest refund

[Agnes54]

Hello there,

My guest had some issue with my Airbnb regarding the flushing problem in the toilet. after arranging a plumber to go to the apt to fix it, she was still not happy about the situation and the cleanliness and demanded a refund. I offered her a two-day refund plus a refund of the cleaning fee. Do I have to also refund her the service fee which Airbnb had charged me for? 

Hope to hear back from you soon.

Thank you so much!

Agnes

[Hilary-And-Ed0]

I am not sure how long your guest stayed.  Was the whole stay two days?  If so, that sounds very generous, given that she seemed willing to stay despite the plumbing problem.  I think that your offer was sufficient.  

[Zacharias0]

Agreed. If a person stayed the entire time of their reservation and then wants a refund then they are just taking advantage of an unfortunate incident. Even if you gave them a complete refund  they are probably still not going to leave a 5 star review and will mention it in the review process.

[Amy38]

You dont have to refund her anything....make sure you get her demands in writing so that when she leave, she can not got to abnb for a full refund which she will and they will. 

[Amy38]

Sorry I was so abrupt.  She had a problem, you fixed it. She is due a bottle wine, not a refund.

Yourreviews are excellent, this woman is just trying to scam you.