He showed proof that he was sick -- that's it. A note from the hospital or doctor.
I was furious. I had not only paid money to a cleaner before he came (after the previous guests left) but also someone to check him in -- but most importantly I spent my valuable time. And I talked to Airbnb people three times. One woman I spoke to named Florencia hung up on me because I said a few words that she considered bad words. But I talk this way all day long at work (and have a bunch dutch people working for me!) and I don't get in trouble for that, so it seems like she just didn't want to help. Or I suppose she KNOWS that Airbnb jacked me over on around 800 euro, and said "deal with it." I said this is unaccaptable.
And you know what's SOOOO bad? When Airbnb wants you to rent your place out, they send you text messages (SMS) and messages through the Airbnb app for your phone and emails -- and then they send follow-up emails and SMS's. But when they want to tell me some bad news, like this loss of 800 euro, they sent an email which I didn't get or see because of the box it went into. So I never knew until I realized I was supposed to have more money in my account.
I know this sounds a bit overboard of me -- but since I am an american citizen and Airbnb is ultimately an American company, I can sue them -- maybe only a small claims thing, but I am asking a friend in the US if he can file this for me and she is checking which state is best to start in. I mean, I don't care THAT much about the money, but what burns me up is that Airbnb basically tried to trick me -- I had a couple outsiders look at this. So I am going to push this as far as I can until the rules change. As far as I can see, Airbnb takes advantage of hosts, and inparticular hosts who are not professional hosts. And what's good is that the NL has not capped the number of days at 60 so they won't have professilonal hosts. So, at the end of the dat, it will change and they will force people to get insurance so BOTH hosts and guests are protected. This is a clear situation of taking advantage of hosts, and when Airbnb's risk management people looked at this they said that hosts need the money and will accept it -- but they forgot to think that someone who gets stolen from sometimes get's so angry at it just in princilple.
And if Airbnb wants me to quit making honest comments, they can ask me. Forcing me off here will just cause them much bigger problems, as I am telling the whole truth.
Airbnb -- FIX this.