@Chelsea378 hi and welcome to the CC and to ABB hosting.
is it fair? no, of course not!
will you get it removed? nope.
what you got on your first stay was some Karen who felt entitled to tell you how to do your job. your other reviews are excellent and two of them state how clean the place is, hers looks like what it is. Your photos show how modern and clean the condo is. I will say cleaning out the coffee machine is something we forgot from time to time as well (esp as you can't dishwasher the parts), we were lucky not get an unreasonable guest!
I recently got a 3* review from some irritating person who said it was too cold for Spring weather.... 🤣
there are plenty of funny stories here about dumb reviews from guests. (well, they are funny later, for now I am still fuming over this review, 3* is malicious).
Now I am on edge with every guest, and it will take me a while to get over it, which is the hard part of this job. When you work very hard to create a beautiful space and provide hospitality to your guests, a silly review from someone who didn't even talk to us once.... gah! I need therapy. looks like you do a lot of stays each month so it won't be long before that review is pushed down.
TLDR it's not a fair review, you may vent, we hear you 👊🏼.