Hi Everyone,
I have a question about your experience.
Some guests complain about their check-in experience. I would like to improve it, but I have no idea how.
I live in an old building in Berlin, I host people during my absence, e.g. when I go on holiday. Since people tend to come on different times and I cannot be present, I want to leave them keys somewhere. I thought about several options:
1. My neighbour - which is hard. Guests tend to be late and the neighbour has personal plans.
2. I thought about smart box /sharebox/keynest. The problem is that some locations are closed in the night or on Sunday, so I have to pick a place which is a bit further. The guest complains it is 20 min walking distance.
Sometimes they comment it is hard to get a key. I offer to open the box, once they are in place but I realised they provide different tel number to airbnb
3. I wanted to leave the keys in the lock box at the door, but we have a huge gate in front of the building that is locked now. I have no idea how to solve the problem with getting to the building (huge gate).
I have no idea how to solve such problem. The check-in instruction is provided to guests who book. What bothers me is that they do not tell anything when they have a problem.