02-13-2017 01:31 PM
Now I have 37 days under my belt and I find myself at the community forums, I'd like to revisit the post by Robin re Keeping listing disputes under control.
Although list making is a personal thing, I am inclined to believe Robin's management to help reduce the risk of disputes over the listing is pretty much spot on. My situation is different but when I first saw Robins thread I could immediately intuit its merits and set out to create lists of a similar nature mainly for staff before opening to host but also as an aid to setting expectation and delivery of those expectation levels and as a quality control tool.
I recommend it to new hosts as a management tool.
Robin also updates this list at the end of a stay and then files it in the Guest compendium which I believe to be a great communication tool and a point of difference. At the moment we have not been able to embed it in our protocols instead opting to give each guest a tour of either the Holiday Homes or the Guest Room and Hukawai Lodge. Our in-room approach has its weaknesses which I think would be strengthened by Robins approach. Our aim is to eventually replicate Robins suggestion in its entirety.