@Stephanie-And-Chris1 She greatly inconvenienced you by jerking you around with her check-in, then never showed up, or cancelled but still wanted a refund. Then, she showed up with an extra guest, left the place a disgusting mess, broke things and didn't apologize. Doesn't sound too nice to me, more like selfish and irresponsible.
I would say something like .....'XX seemed to be a nice and pleasant person [or something else positive], however there were challenges with communication, following house rules and significant extra time was needed for cleaning.