I'm really new at this. Just listed a few days ago, and have been getting bookings and inquiries. (Yay!)  Today, I had 2 different inquiries, one for a 6 day stay, and one for a week. I answered their questions promptly, and pre-approved them to book.  But they did not book promptly, and meanwhile someone else requested 2 of the days during the longer stays. I did not see any option to contact the first party again, so I went ahead and booked the 2-day stay. 

 

Is there a way to handle this better, so that I am not missing out on these potential longer stays (the first party contacted me again tonight, about an hour after it was booked to someone else, and would have booked the 6 nights)?   If I had waited longer to accept the request, would I have been able to give it to the first party?   Or does it always have to be actually booked, even if it means I am losing out on the longer stays?

 

Thanks for helping me figure this part out.

 

Linda

 

 

17 Replies

Re: Can you prioritize someone who inquired, when someone else requests to book?

in
Saint-Émilion, France
Level 10

@Linda3345 

remember, you don’t have to press the pre-approve/decline button and respond. You merely have to reply in writing to maintain your response rate.

I never pre-approve, because that blocks my calendar.  But I always answer whatever question comes up and let them know I will accept their request if they wish to go ahead (possibly also pointing out that the dates are still available to anyone else who happens to send an enquiry).

Re: Can you prioritize someone who inquired, when someone else requests to book?

in
Corning, NY
Level 10

Hm. Wonder if AirBnb works slightly differently in different countries? I'm pretty sure that I pre-approved people, and it did not block the calendar dates. In fact, I'm sure of it, because that was how my one potential guest lost her week she wanted; she was pre-approved, but did not complete her booking before I had another guest request, which I then accepted. 

 

But, I realized from my first experiences (all 5-7 of them, ha, ha!) that I don't need to be So Quick to respond. I was thinking it was better to respond within like 2 minutes, and I realize now that I can take a little more time to think the situations over. 

 

Re: Can you prioritize someone who inquired, when someone else requests to book?

in
Sayulita, Mexico
Level 10

@Linda3345  Jenny is incorrect. Pre-approving doesn't block your calendar. 

2 minutes? It often takes me hours to respond to an inquiry or request. There's no way I'm responding if it comes through at midnight- they'll need to wait until I get up in the morning, make coffee, and have time to review their request.

 

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