Hi!
Full disclosure, I'm a new host. I anticipated superficial damages but expected that most guests would be honest and respectful... Shame on me.
Our 3rd guest has caused damage. Our unit does not have AC (indicated under amenities and amenity limitations) and it turns out - they brought their own. OK, I didn't think that sort of thing is something one might travel with but whatever.
Anyhow, they installed it themselves (without notifying us - we came to realize only because it was loud and we could hear it) presumably incorrectly because it either leaked, or flooded? They've checked out now and upon inspecting the unit there are sopping wet towels (their own and ours) everywhere and the flooring is warped.
They've not messaged us, nor did they leave a note.
I'm conflicted. I'd like to review them honestly, for the sake of other hosts, but can't afford a bad review in return so early on.
When we heard their AC I sent them a message, not indicating that we knew, but asking if they needed anything with regards to managing the heat (we had unprecedented temperatures this weekend). They responded that everything was perfectly comfortable.
I'm not sure what I should have done differently and how I should proceed. I realize I can photograph the damages and contact AirBNB but I also know that they will be notified once I have.
I can eat the cost of repair, but should I? Is a good review more important at this point?
Sorry, maybe I'm just venting... I guess I just need a sounding board.
Thanks in advance to anyone who takes the time to read this, and to answer.