@Emilie
Almost five years ago @Lizzie wrote the welcome message for the Community's Help forum: https://community.withairbnb.com/t5/Help/Welcome-to-Help/m-p/418385#M99944. I don't recall recently seeing any moderator generated discussion that focuses on using the Help Center, Tips & Tutorials or reviewing the Terms of Service to get information. Daily, there are numerous posts from new (and not new) hosts who are asking very questions about basic listing management functions and AirBnB policies, and almost none of them mention having done a search for or review of any official ABB documentation. Hosts owe it to themselves, their properties and their guests to know how to readily find or reference ABB official information. The CC is a good place to get clarification about the ABB information, but it shouldn't be thought of as the information "easy button" or default customer service where a person can just drop a question and wait for a response.
I think it would be great to have a Featured Discussion about the various help resources:
- Help Center - for listing management/dashboard navigation and policy documentation in simplified language;
- ToS - official and detailed policy documentation;
- Airbnb Customer Service - for technical support, payment inquiries, and assistance with guest relations;
- Community Center Search - search for information and guidance in previous discussions;
- Google/online search/YouTube - search for topics and how-to information that are not easily found in the Help Center or ToS - results will often direct you to a page in the HC and the ToS.
- Community Center Forums - share information about experiences, inquire about/request guidance for personal or specific hosting/guest situations.