This is my first year being a host and I have had a lot of great guests but also a few bad apples. I just want to know if anyone else feels bad leaving them bad reviews? I look at people's reviews before I approve guests so I know the importance of leaving an honest review but I feel a bit evil leaving bad reviews. I have had a couple of people who have left my house like a trash can and it is so upsetting but I don't know why I feel bad saying something negative.
Am I the only weird one?
@Raul437 It’s never pleasant having to leave a negative review, but no, I don’t feel ‘bad’ about doing it, as there is no evil in being honest about bad behavior. Do you think the guest who left your place a trash can felt bad about doing that to you? Probably not, or they wouldn’t have done it. We all benefit from honesty in reviews. Don’t overthink it, and take the emotion out of it.
@Raul437 We have only had two instances of an apartment being left full of rubbish/recycling. We mentioned this in the reviews but also made it clear that there was no damage caused. My suspicion is that some hosts are more tolerant than others - Also when some of your guests leave the place almost as clean as when they arrive a mess, at first sight, is quite shocking but actually only adds about 10 minutes to the cleaning.
And to answer your original question - One of these guests was otherwise perfect and yes it felt bad to leave a slightly negative review.
Nobody enjoys leaving a bad review (well, maybe some do), but the very purpose is to let future hosts know what to expect. It also helps straighten out some of the baddies, because they ultimately lose a few priveliges, such as being able to instant book.
Having been subjected to far worse than the house being left a bit messy, I tend to brush off the small stuff, and focus on the things that really cause problems, so that future hosts know what to expect.
As @Colleen253 says, just be fair and unemotional about it. Tell the truth.
@Raul437 Never feel bad about leaving an honest review. As mentioned above, hosts depend on honest reviews to make decisions about who to let in their homes.
I approach "negative" reviews as if I'm telling a factual story, without commentary. For example:
"The space required extra cleaning after Guest XYZ due to trash being scattered about and stains on the carpet." is much better than, "Guest XYZ was messy and left the place looking like a pig sty."
@Raul437 Siempre sabe mal dejar un comentario de una mala experiencia, pero es primordial por el bien de todos los anfitriones, nos ayuda a la hora de recibir un huésped, ya que podemos saber de ante mano, si una buena o mala idea recibirle.