Guest not returning messages

Maritza117
Level 1
Old Lyme, CT

Guest not returning messages

Good morning.

I made a mistake and approved a reservation for a guest with no reviews.  They are not returning my messages.  Any suggestions?

Thank you.

Maritza

5 Replies 5
Emiel1
Level 10
Leeuwarden, The Netherlands

@Maritza117 

 

If the reservation is confirmed and you want it undone, the only option you have is to cancel it (but you will receive penalties from Airbnb).

 

If you only pre-approved an inquiry, then just retract the pre-approvement.

 

 

Maritza117
Level 1
Old Lyme, CT

Rookie mistake.  What are the penalties?

Emiel1
Level 10
Leeuwarden, The Netherlands

Jenny349
Level 10
Bordeaux, France

Have you tried sending a text message @Maritza117 , or even telephoning? With new-to-Airbnb users I sometimes find they either haven’t installed the app on their phone or, if they have, they have failed to activate notifications.

Maritza117
Level 1
Old Lyme, CT

Hi Jenny.  Have tried both.

Maritza