Guest not returning messages

in
Old Lyme, CT
Level 1
137 Views

Good morning.

I made a mistake and approved a reservation for a guest with no reviews.  They are not returning my messages.  Any suggestions?

Thank you.

Maritza

5 Replies

Re: Guest not returning messages

in
Leeuwarden, The Netherlands
Level 10

@Maritza117 

 

If the reservation is confirmed and you want it undone, the only option you have is to cancel it (but you will receive penalties from Airbnb).

 

If you only pre-approved an inquiry, then just retract the pre-approvement.

 

 

Re: Guest not returning messages

in
Old Lyme, CT
Level 1

Rookie mistake.  What are the penalties?

Re: Guest not returning messages

in
Leeuwarden, The Netherlands
Level 10

Re: Guest not returning messages

in
Saint-Émilion, France
Level 10

Have you tried sending a text message @Maritza117 , or even telephoning? With new-to-Airbnb users I sometimes find they either haven’t installed the app on their phone or, if they have, they have failed to activate notifications.

Re: Guest not returning messages

in
Old Lyme, CT
Level 1

Hi Jenny.  Have tried both.

Maritza

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