We had a guest book under one name and after she had issues she used another name. Seem like Airbnb does not screen to good. This guest lied about our home and we have to return $$$. Airbnb did follow the guidelines they have in place.
@Kym87Anyone can simply go into their profile and edit their name and location. As far as Airbnb is concerned, they only care that the ID is verified and the guests are who they say they are. I've brought this up to Airbnb reps about how hypocritical it is against their whole "trust" and "honesty" slogan. They pass me on to the Trust and Safety department, spew a few standardized responses and close the case.