Hello,
The University of Oregon in Eugene, OR, is hosting the World Athletic Championships in Track and Field July 14th--24th. I adjusted my pricing during these dates to be aligned with supply and demand, but was still a very good deal. I had a booking for 3 weeks from a traveling nurse during this time who wasn't even going to the event. She cancelled night before last. A young student from Belgium booked the next day July 13th-20th. Because he booked on the 13th, which didn't have the price adjustment, Airbnb, charged him a much lower rate for the whole week! I called Airbnb and they told me my options. One of which was to change my rate to the asking price for those dates starting July 1st. then ask the guest to cancel and rebook at the appropriate rate. The guest was responsive and said this:
Would it be possible to just invoice me the remaining amount?
I think if I cancel I may not be able to immediately rebook as my credit card won't immediately get the amount I paid now back and I won't have enough left to rebook again (since I also paid my flights with this credit card). In Belgium there is a limit for students to be able to spend each month. Hence, I would have to wait for AirBnb to repay me and I am afraid that this booking will be gone by then.
Unwittingly, I gave him until June 3rd to make the payment. If I don't receive it by then, I will release the reservation. I asked him for his email address to request the payment via PayPal, but he hasn't responded. He has no reviews and only a WhatsApp phone number, no email on the reservation. I'm concerned this is not a good situation. What do you suggest?
Thanks!
Carla