@Katie1131 :
A MOUSE? In a 130-year old house??? SHOCKING!!!
Maybe you should provide a couple of cats.
Or maybe these people ought to get a life.
You don’t say how long they were there, but I’m suspicious about their real motivation for leaving.
I just had a similar situation and I’m kicking myself for giving them a refund.
A young couple rented my vintage log cabin for a month, got the 49% discount, and left after two weeks.
The reason: There was a wasp in the house. When I noted that this is common and unavoidable she said that she has an allergy.
Then they said that they also found a flea in the bed.
They also had a cat which sleeps with them, but THEIR cat would never have fleas.
So I felt bad and gave them a $400 cash refund so I wouldn’t have to deal with customer service.
If they had booked for two weeks they would have paid $1120. By booking for a month and bailing out two weeks early they paid $900 after the refund and I lost the opportunity to rent to someone who is not stupid for two weeks.
So they saved $200 and I lost $1100 in potential revenue. I also have to have the place fumigated.
Good deal.
I think you should probably ask them to cancel their remaining days without making rude remarks, and if they do you will refund them something based on what Airbnb kicks back to them and what they would have paid had they booked for a shorter period of time.
Hopefully the remaining days will be freed up. In the meantime I would put out some good bar-bait and reduce the population.
You know, however, that they’ll be baaaack. . .