Scam, scam, scam

Level 2
340 Views

I had a guest book for 7 days, then arrived and said my place was totally unclean, had several complaints and left early the next morning asking for a full refund.  There was nothing wrong, I am superhost and have 3 properties and have NEVER had anyone complain about cleanliness.  This is just a way for the guest to stay for free for one night and move on.  I gave them refund of what Airbnb would allow.  She is not happy because she did not get the full amount.  Has anyone run into this situation?

5 Replies

Re: Scam, scam, scam

in
Los Angeles, CA
Level 10

@Margaret1031Sorry to hear about your situation. https://www.airbnb.ca/help/article/544/canceling-during-your-stay?locale=en&_set_bev_on_new_domain=1... discusses the steps of complaints. If you look at #2 at the bottom, it says. "You'll have the option to ask your Host to fix the issue or request a refund through your Airbnb app." The problem with this is that it undermines host's opportunity to fix the problem by going directly Pass Go.  I'm sure Airbnb contacted you after the guest submitted their "evidence" in #3. I've heard enough bad stories, that I've taken it upon myself to take lots of photos and video at the time of check-in to counter the guest's "evidence," which then gives Airbnb the impression that the guest might be lying.

 

Re: Scam, scam, scam

Level 2

Just wonder if there is a way to check if this is a habit with this guest

Re: Scam, scam, scam

in
United States
Level 10

Yes, this is a scam and I am sorry you need to deal with it. In your position we would not issue a refund. This is just a bad practice letting bad guests know they can continue taking advantage of the hosts. We hope you do not need to deal with this in the future again 😞

Re: Scam, scam, scam

Level 2

Thank you so much for your input,  I do wish that I had waited to give the refund.  It will not happen again

Re: Scam, scam, scam

in
United States
Level 10

Try to be fair, but stay alert. There is not many, but still too many who will try taking advantage of your. Stay firm with your cancellation policy and politely refer to it for all of those who may not be happy with your response. Best of luck!

Join the conversation