Hey,

 

I’m new to hosting and just had my first guest stay this past weekend!

 

we have both left reviews for each other and I was wondering when that review would be public. When I go to my listing, it shows that the review has been posted but it’s showing “No reviews (yet) , Show other reviews) and the review the guest posted for that listing is under the “other reviews”.

 

the review the guest posted for my listing should show directly to the listing…is there a minimum amount of reviews before it shows up on your listing?

 

34 Replies

Re: When does a review get posted?

in
Camden, ME
Level 2

Hi, Nathaly.  These questions are very helpful.  I’m new to hosting, and have the same need.  May I ask you how you ask these questions?  Is there a way to automate the asking?  Or, do you respond with the list of questions when you get your potential guest’s inquiry?   Best, David

Re: When does a review get posted?

in
Mt Vernon, ME
Level 2

@David-C2 

Hey. David.  
I am just starting my first Airbnb in a Indy and when so get back to Maine in 3 weeks will finish my woodshed that I’ve turned into an Airbnb and hope to get that up and going soon.
Best of luck on your new venture and maybe we can swap a stay sometime.  
Ruby 183  

anyone want to critique my listing!  
stilll working on the guidebook and getting comfortable with the platform or interface to find how to do everything.  

Re: When does a review get posted?

in
Sayulita, Mexico
Level 10

@Ruby183  Your listing looks nice. 

 

Couple of things, though. "The Space" section of the description is where you are meant to describe the layout of the houuse and the rooms and features, not what you have written in that section.

 

And your guest count is at odds with the rest of the furnishings. I would suggest you only have one bunk bed in the third room and list for 6, not 8. I see no adequate dining seating or living room seating for 8. 

 

Re: When does a review get posted?

Level 2

Thank you for these questions. I never thought of asking if the reservation is for them or for someone else! I'd feel very uncomfortable with someone doing that.

Re: When does a review get posted?

in
Hattiesburg, MS
Level 2

thanks that is very helpful.

 

Re: When does a review get posted?

in
Valdosta, GA
Level 2

@Concierge56  Hi! I am new to hosting and will be getting started soon. I have thought about asking pre-qualifying questions but thought that it would turn people away because it's "just too much work" to book. How can you describe the difference in acquisition percentage with and without those questions and what else is there to consider. Thanks!

Re: When does a review get posted?

in
Calgary, Canada
Level 2

Very helpful.  Can this be done even with instant booking?

Re: When does a review get posted?

in
Whitesburg, KY
Level 8

It could simply be that they have never used AutBnB before. I'm new, too - we've had seven guests. Like you, I was concerned when I had a guest like this who also insisted on communicating off platform. It turned out she was an older lady who was very technologically challenged. Her daughter made the booking for her. And it was the. First time she had stayed at an AirBnB. She left the place absolutely spotless and was no trouble at all to host. She (or more likely her daughter) left us a nice 5-dtar review.

Sam
The Historic Mountain View

Re: When does a review get posted?

in
Victoria, Australia
Level 10

helen@744 , the id pic only turns up after the booking is confirmed. If you do instant book then you must tick verified photo id as a requirement . You can message the guest and simply ask for a pic of their id . H

Re: When does a review get posted?

in
Tybee Island, GA
Level 2

yes. you need all the info on any guest

 

Re: When does a review get posted?

in
Winnipeg, Canada
Level 1

Hello community center just checking into a new begining and new direction in life Hosting Airbnb...16366218941181596847476.jpg

Re: When does a review get posted?

in
San Diego, CA
Level 3

 

@Allen253 If only one party leaves a review, that review will be published at the end of the 14 day review period. Keep in mind, neither host nor guest can read the other's review until the reviews are published.

 

nathaly vera

Re: When does a review get posted?

in
Victoria, Australia
Level 10

@Concierge56 not strictly accurate . Both reviews need to have been done before either are published. They can be completed at any time between 1 day and 14 days after the guest leaves but do not appear until fourteen days if one side does not post a review. When and if both persons have filled in their respective reviews  they will then be published . Sometimes hosts may forget to push the final button to upload the review. they will be prompted to do it again. If you use your desk top to post your review or your phone a lag time can occurr  until both are in line.A bit of a synch issue. the only time this matters is just before a super host  assessment when you are hoping for a good review to push you over the line .as Reviews must be received in the month of the review period. It does not matter if the guest stayed in the review month and gave you a full five star review if the guest does not post a review in the same month. H

Re: When does a review get posted?

in
Los Angeles, CA
Level 8

I always get my reviews immediately after both parties are done.

Re: When does a review get posted?

in
London, United Kingdom
Level 10

Occasionally, there is a delay. I had this happen only earlier this week. 

 

Two guests left me reviews. I left a review for both. I could not read the reviews anywhere. In my in box, both were still showing as awaiting my review. If I clicked on the review button, it to me to a page where it read 'thank you for leaving a review for XYZ'. If I clicked, go to your reviews, it took me to the Airbnb guest landing page and logged me out as a host. Tried this many times.

 

The reviews eventually appeared. One after a short delay, but the other one after several hours as I was only able to see it the next day.

 

Maybe just a temporary technical glitch? Has this happened to anyone else?

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