@Robbie54 Can you help me to understand why you have this position?
I'm in the restaurant business as my primary gig. If there were a way to have a guest score on patrons, I would be the very first to not allow jerks to treat my staff, my restaurant, my reputation, and ME badly, if I knew they were terrible people in the first place.
And to that end, I just don't see how the fear of being judged by an establishment wouldn't dissuade such behavior from ever happening in the first place (or would at least reduce it considerably).
For the vast majority of people, we'd have nothing to fear! We are nice, good people and we don't do awful/entitled things.
Don't get me wrong, I know that this is IMPOSSIBLE (why I said it was fantasy above). But I'm trying to understand your point of view. Maybe I'm wrong?