72 hour window to file for a refund

[AZ-Housing0]

If someone from the airbnb teams is reading this message. Please make sure to deliver this message to decision-makers. There was a policy update that literally states that guests have 72 hours to make a refund request. So since most stays are 1-2 days, this policy does not make any sense. We literally started to get a bunch of people who want to get a free stay using this policy. 

Just imagine yourself. You are a guest, you are checking in, seeing no issues for 2 days in a row and then on the third day, which is your last day, or your trip has finished, you request a refund and find out an issue. How does this make sense? How can you not see that issue on the first or second day of your stay? And see it at the end of your trip or after you check out?

[Marta-Paul0]

We have been hosts on Airbnb for over a decade now. We are the 3rd host signed up on Airbnb in Barcelona offering many prime properties of our own. This new rule is completely unfair to hosts and we are so unprotected. Guests nowadays have used Airbnb several times and they learn the weak points of the platform allowing them to scam and play to get money back. If this does not change we will just decide to work with other sites who do not unprotect us so much. Airbnb with no hosts and properties will have no business going on and we would hate to see this happening..