A guest booked a long term stay and cancelled with a few months left which changed pricing per month. Now I owe 3K to airbnb. Am I obligated to pay this back?

[Myrtle11]

I had a guest who booked a 6-month stay, which came to about 40K. The guest canceled with two months left on the booking, and Airbnb changed the payments owed, so the total came to only 22K. The guest paid 25K at the time of cancellation, and now Airbnb says I owe them 3K. Am I obligated to pay this? If I refuse to pay this, what are the repercussions? 

[Helen3]

You will only have been paid for the months the guest stayed surely under their longer term policy if the guest cancelled plus 30 days notice under the policy @Myrtle11 

so you shouldn't have been overpaid ??

[Myrtle11]

I don't know how they do their things. I got a payment and the next thing it show they will be deducting 3k from my next payout. The guests paid 25K and now because of the cancellation she only owes 22K. 

[Sandra856]

@Myrtle11 Did the guest cancel the booking from their site or did they send you a ‘request to cancel’ to you you confirmed? If a guest cancels a long term stay you are suppose to get paid for 30 extra days - the system is set up to  pay you according to the cancellation policy and it is supposed to happen automatically. But if the guest sent you a ‘request to cancel’ it will look like YOU did cancel the reservation (it is stupid I know). Could that have happened? Otherwise I don’t know why you should owe anyone anything? What does Airbnb CS say?