A guest who makes bad comments when he can't extort money

[Dicle1]

Hello,

I have been a host for about 1 year. I became a super host in the first 3 months. And I always got very good comments. However, a guest who stayed recently demanded money from me using cleaning as an excuse. When I did not send money, he made bad comments, ratings and complaints in the program. When I forwarded this to Airbnb support, I was informed that the comments could not be deleted unless it was in accordance with the policy and nothing was done. I feel very wronged and unsupported. Have you experienced situations like this? What have you done? I really need information sharing and support.

[Breanna]

@Dicle1 sorry to hear about this!  Some other hosts have also shared their first hand experience with similar issues here and here. Those discussions might be helpful in understanding what others have done or learned.