AIR COVER DOESN’T PAY

[Gina1986]

Air Cover is ALL Talk & No action! 3 different Guest damaged & trashed my home & all I get from ABNB is “THE RUN A ROUND”!

[Bern1888]

Please note they did the same thing to me. In fact there is one person called Sia from Customer Support sitting in a different country, mostly Philiphines or India and telling me that they had someone "calculate" the cost of the repairs after sending them the invoice for the work done.

So if you are in the United States, they will calculate costs based on Asian countries by a random person who thinks they are qualified to do so.

AirBnB has been sitting on my case for the past one month now. 

[Bern1888]

Standard CAnned response from AirBnb call center.

[Bern1888]

This was my experience as well. They are all talk no action. That is why I have decided no longer to host in my home, too risky. 

[Kuroi1]

I have been waiting in aircover to pay out the reimbursement they confirmed via email i am entitled to. Since stating i am owed the money all i have gotten is the run around and still my money has not been sent. Guest caused over 10k in damage and all documentation was provided

[Paul12950]

The key thing is to package the evidence clearly before the window closes: checkout date, discovery time, photos/videos in order, cleaner notes, receipts/estimates, guest messages, and a simple amount table. For smoke/extra cleaning, separate what was observed from what it cost to remediate. Platforms tend to push back when the story is scattered. Happy to share a simple evidence checklist if useful.