AIRBNB CANCELED AN UNREFUDABLE STAY AND OWE ME

[Issa3311]

AIRBNB CANCELED AN UNREFUDABLE STAY AND OWES ME $2209.15 CASE**

We had a family that stayed at our residence for 4 weeks. They did an early checkout a week prior to their original stay departure. I called AirBnB, as we usually do, to open up our calendar so we can get the units cleaned and ready for the next stay.

INSTEAD, THEY CANCELED THE STAY AND REFUNDED THE CUSTOMER!

I paid for cleaning

ozoning the rooms

couch and bed cleaning 

utilities 

They literally left the unit torn up!!!!

And crazily enough we got a five star review from the family for their "WONDERFUL STAY"

I have been bounced around from person to person where they all said their "COLEAUGE MADE A MISTATKE"

WHY AM I BEING PUNISHED FOR AN EMPLOYEES MISTAKE

I WANT TO TALK TO A SUPERVISOR

$2000 IS TOO MUCH MONEY FOR MY BUSNIESS TO LOSE

ESPECIALLY WHEN THIS IS AIRBNB'S FAULT

I

NEED

ACCESS

TO

A 

SUPERVISOR

IMMEDIATELY!

I need help like yesterday because they're ready to close this case and I'll be at a loss for way more than $2K. 

**[Sensitive information removed in line with the Community Center Guidelines]

[Bhumika · Accepted solution]

Hi @Issa3311 ,

I am really sorry to hear what happened. I understand your frustration, but please note that Airbnb Community Center is not an official branch of Customer Support. 

Also, I am sharing the incident with the relevant teams if they can get back in touch regarding your concerns.

[Mike-And-Jane0]

@Issa3311 Ignoring the shouty post I think this situation just shows why you should never approach customer services unless you really have to. In this situation why did you not just wait until the end of the rental to start the cleaning?

[Fred13]

"They did an early checkout a week prior to their original stay departure." Why? How?

Was the $2000+ for the week they didn't stay?