Account Suspended with Zero Response from Airbnb

[Erin234]

Without any warning, my account was suspended - the calendar is blocked, and I have no ability to send, receive or read any messages as a host or guest. I have called Airbnb literally dozens and dozens of times of the last 3+ weeks and have repeatedly been told that my case has been escalated and that someone will be in touch within 24 hours. Weeks later, not a single response from Airbnb, or any way to even know why  I am suspended, or how to remedy the situation (I am a 5 star guest and host). It is absurd that I have guests arriving at my home, with no way to contact them (I added my husband as a co-host so he can message them). I had to cancel multiple guest bookings for a trip because I can not communicate with my host. 

I have never in my life dealt with such a dysfunctional and unethical company. Now when I call the support number, the call disconnects unless I state that it is an emergency. Still being told the same thing- that someone will be in touch in 24 hours. 

Does anyone have an idea of how to contact a real person who can help?

[Tatyana96]

Erin,

I’m in a same exact situation, almost 3 weeks, and was treated exactly the same except my calls to Airbnb don’t get disconnected. 

What’s shocking is

1. Airbnb allows guests to fabricate a lie and a host is been put out of business. Without 1st investigating, than if found guilty - suspend

2.  Airbnb’s even specialised team doesn’t tell you what are the allegations and why your account is suspended. And that is extremely troubling. Where’s transparency that Airbnb is promoting? Even by law in civil or any proceedings, the charges must be disclosed and defendant should be given a right to defend himself before a guilty verdict. Airbnb is the other way around & seems above this law. 

I came across postings of so many hosts accounts had been suspended and I think it has to be addressed to the top - Head of hosts or whoever to change this crucifixion of hosts. Unless host crossed violence, police involved or similar heavy violations. 

perhaps community managers have that ability to communicate with executives or if there are zoom meetings with Head of hosts so our voices are heard. Its unfair system how hosts are treated. Also if there’s a group on social media for hosts suffering suspension to join forces, If anyone can share ? I’d appreciate any assistance 

[Bhumika]

Hi @Erin234 and @Tatyana96 , I came across this post and wanted to check in if there were any updates related to the listings? Having noticed your respective Airbnb profiles, looks like the listings are accessible and available for users to see. Was the issue eventually resolved?