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Account locked for no reason after charging me $400+

Answered!
‎11-05-2023 11:15 AM
Eric6581
Level 1
‎11-05-2023 11:15 AM

Account locked for no reason after charging me $400+

My account under the phone number is locked for no reason. Your system is a complete mess. I've literally just uploaded my ID and photo, and I logged in using verification code. And all of a sudden you locked my account because you have to confirm it's me? What an absolute joke. Just cancel my booking request and I will never use this APP again. Horrible user experience. 

‎11-05-2023 11:15 AM
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Top Answer
‎11-05-2023 06:09 PM
Paula
Community Manager
Community Manager
Port Moody, Canada
‎11-05-2023 06:09 PM

Hello @Eric6581,

 

I'm really sorry to hear that you went through this situation. I just wanted to let you know that I've gone ahead and forwarded your issue to the team that can help.

 

Hopefully they will be able to get back soon.

 

Paula

-----

 

Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

View Top Answer in original post

‎11-05-2023 06:09 PM
1 Reply 1
‎11-05-2023 06:09 PM
Paula
Community Manager
Community Manager
Port Moody, Canada
‎11-05-2023 06:09 PM

Hello @Eric6581,

 

I'm really sorry to hear that you went through this situation. I just wanted to let you know that I've gone ahead and forwarded your issue to the team that can help.

 

Hopefully they will be able to get back soon.

 

Paula

-----

 

Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

‎11-05-2023 06:09 PM

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