Account suspended

[Trinna0]

My account was suspended this evening without warning or explanation. I am a superhost for 2.5 years straight! I hold myself and my business to the highest standard. 

Has anyone else had this happen? What can be done to get someone to listen to me? To get it reinstated?

[Patricia2526]

Hi @Trinna0 

I’m really sorry you’re going through this  having your Airbnb account suspended unexpectedly, especially as a longtime Superhost, is extremely frustrating and stressful. 

Airbnb should have sent an email with some kind of reason (even vague), like a “trust & safety” issue, policy violation, or guest complaint.

Search your inbox and spam/junk folders for anything from Airbnb with subject lines like “Account Suspension” or “Policy Violation.” And If you received one, reply politely and professionally, asking for clarification and expressing your commitment to resolution.

If there were any recent disputes with current or previous guest, even minor, those might have triggered an automated flag (especially if the guest complained to Airbnb). Suspensions can be based on unverified complaints and then require you to “prove your side.”

Best regards

[Ulrich143]

I have this same issue. It's not my account that got suspended. It's my listings. Just randomly. I call Airbnb and they are telling me an engineer messed something up with my listings and somehow they still can't figure out how to reverse reverse this.

No email no text no notification