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Account suspended

yesterday
Mohamed1400
Level 1
yesterday

Account suspended

Hello,

My account has been suspended for 2.5 months now. I've been contacting Airbnb support almost daily, but no one was able available to answer my questions:
- What is the issue with my account?
- When will this issue be resolved?

Each time, I receive the same response: there is a "technical issue." Following a call with someone from support, I was informed that the case, which had been open for 2 months, was closed. Why was the case closed when the problem still persists?

I would like to:
-File a formal claim regarding this ongoing issue.
- Request that the ticket be reopened, as it was closed without a resolution or explanation.

I am extremely disappointed with how my case has been handled and with the level of customer service provided.
yesterday
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