Accountability of Airbnb Supervisors

[Ronald501]

Everyone, 

Has anyone had issues with the accountability of Airbnb Supervisors? I have been trying to get a hold of an Airbnb Supervisor for over 3 weeks now and I am repeatedly being told that they will send the Supervisor a note to call me. As i am following up every 48 hours, I have still yet to receive a call from a supervisor or get my issue resolved. Does anyone know another way to contact a Supervisor or can they send me the contact information of a supervisor they worked with in the past? Is there also a way to file a formal complaint within Airbnb or through the commission/group they are regulated by? 

Any help would be greatly appreciated.

Thank You

[Sybe]

Hi @Ronald501 ! I'm so sorry to hear you haven't heard anything back yet. I've sent this to the team now. Please let us know how you get on with this! 

[Ronald501]

Sybe,

Thank you for reaching out on this manner. I am still awaiting a call from a supervisor.

Please note, I have spent a total of 8.5 hours on this process now and I am very concerned at this point in time. 

Thank You

Ron

[Sarah4962]

Same thing is happening to me. The supervisor of my case is refusing to contact me about an error made in the amount of a refund.

[Jenny]

Hi @Sarah4962 

I can see that @Bhumika is helping you with this now - hopefully you'll have an update soon.

Jenny