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I have a guest who did not add Pet to their original reservation and want to add it now. There is a 50$ Pet Fee that needs to be added to this existing reservation.
1. Can I make that change under Reservation - Guest Charges - Accommodation Cost?
2. Should Guest be asked to rebook instead? Guest's concern was that if he cancels and rebooks it will take AirBnB 7-10 business days to refund the booking fees.
3. Should I make an exception and let guest bring the Pet as complimentary. Is there any extra liability risk or lack of coverage w AirCover since pet will not be mentioned in the reservation?
Thanks in Advance,
Rohit.
Answered! Go to Top Answer
Thanks Rain8, yes this time around I sent the request for pet fee (didnt want incorrect reservation info due to pet liability risk). Though in future might just waive it.
If you are ok with the pet, let it go...Oherwise you can send a request for pet fee without rebooking.
Thanks Rain8, yes this time around I sent the request for pet fee (didnt want incorrect reservation info due to pet liability risk). Though in future might just waive it.
Hi @Rohit97,, did you send the request after accepting the reservation? I'm trying to figure out how to do this. Thank you!