Hello hosts,
I have been a host for a while, recently I have host a female guest that get me into troubles. So I’m seeking for advices. Much appreciated for all you ideals.
as many other hosts I went forward and beyond to make my guests happy. But she didn’t appreciated all my efforts but accusing me with many faults facts. Lucky I have them all in videos or photos, but still there are some damages can’t be undone.
we were getting alone well when she first arrived, she asked me if me and other roommates can hangout with her and her fiance, and I have no problem with that, so 4 of us went to a NBA game at my friends discount price. She asked us if we can take photos with them, she even asked us to take off our face mask for photos in the stadium. No big deal. We did. Went home happy that night. But later I found she have broken many house rules, such as cooking stains over the whole kitchen, even on kitchen ceilings, cabinets. I have to clean after her every time.
Energy abusing, Open window and doors when heat is on. Outside temperature is around 40-55 winter, house heat is set at 70. I even gave her extra portable heater, because she said she is feeling cold.you know how expensive beefy can be after the Russia and Ukraine war.
loud noises after quiet time. Her fiancé only came after mid night, sleep on floor mattress he brought. then keep talking for 3-4hours, loud.
so I had not choice but to pointed them out to her in Airbnb messages, at first she agreed not to do them again, but still keep doing it. Then I have to tell them if they keep doing that my place is not a fit for them. That’s where things gets ugly.
she reply with many faults accusations, such as I’m harassing her, not allowing her to use heat.
going outside her window when she is not dressed. She is staying at a room with access to patio, and I have to work on my garden and patio sometimes. There is one day when I bought a tree from Costco, when I move
the tree to patio, I found the doors is wide open, she is laying on bed playing photo with all clothes on. It’s cold winter. And there are curtains for her door and window.
Then here comes the worst: after she made such faults accusations to me, and told me she wants to move out two days later, I figured it would be better is she can move out asap to avoid any further problems. But she told Airbnb she can’t find a place to move at 5-7pm, I’m sure there are many hotel or motel nearby, but she ask to stay for one more night. So out of my kindness I agreed. Then yesterday morning she came to me and told me she forgot her rooms key, ask for spare key, but I couldn’t find it at the moment. So I told her I will need to call a locksmith, and she will need to pay for it. I also told her that I will use my phone to record everything based on her past behaviors. Then she went raged, start to yell that I made her insecure, she wants to call policy, ok, I called police, police told me, it’s not life threatening emergency, so they won’t come. While I was on phone with police, she runs to my neighbors house to ask for help, telling all my neighbors faults story. After I get the results from police on the phone I wanted to tell her, so I walk to my neighbor’s house, and the house owner yelling at me: stay off the property, stay off the property. So I return to my house. because previous some of Airbnb guests, my mean neighbors hated me already, now everyone think I’m a freak. Later a police showed up at my door, asking for what happened, I explained everything to the police, and I wanted to show him those videos, but he didn’t want to, he said he understands my situation, he has seem a lot. So the police helping me open her room’s door, get her stuffs, and escort her out.
but the damaged to me, my reputation is seriously done to me. So I’m looking for help here, is there anything I can do to defend my reputations? Since none of my neighbors would talk to me, I have no way to explain/show evidence to them. My conclusion is she is belonging to a crime organization which is helping the guy(fiancé) getting green card, many suspicious action from them. And I feel like she was trying to scam/blackmailing me, but because I have all the evidence, so she can’t, but she is still upset about me filming her, she yells at me for taking videos, which I have clearly mentioned in my Airbnb. What would you do if you are in my situation.
thanks again
