Advice please

[Carol881]

My property is booked next Monday and my property is on the other side of a ford/barranc (normally dry until there's excessive rain) we've had an unusual amount of rain and the ford is flowing, meaning that it is only passable with a 4x4 vehicle.

My question is: should I warn my clients now or wait until nearer Monday? The water level drops very quickly once the rain stops, but I'm in a dilemma as it's still raining.

Any advice gladly accepted....

[Mike-And-Jane0 · Accepted solution]

@Carol881 what does the weather forecast suggest will happen between now and check in. If it is likely to drop then I wouldn't contact the guest.

Perhaps your listing should warn that this can happen to cover yourself in future.

[Carol881]

@Mike-And-Jane0 Thanks for your support. This is the first time it's happened and only rarely occurs (every 20 years or so)  I will put it on the listing info for future bookings, I prefer to be up front. I'm checking the weather for the next few days and I've got my fingers crossed. Thanks again!

[Sarah977]

@Carol881  I would definitely message the guests to let them know the situation and that it may or may not be an issue, that you will keep them informed. Maybe they have a 4x4, and therefore you don't need to stress about it. 

I assume you have a 4x4? if so, is there somewhere they could safely leave their vehicle on the other side and you go pick them up if it's still an issue?

[Carol881]

@Sarah977 Thanks for your support, I appreciate you taking the time to reply to my question. I am going to contact the guests tomorrow, taking into account the weather forecast in the morning. 

Thanks again.