Hello fellow Hosts. I'm seeking advice and suggestions on how to respond to guests, that have lately been requesting to bring their children, even though our house rules and amenities clearly state that our place isn't "suitable for infants and children." I've also had a bunch of guests that mark "3 Adult guests"," only later to find out it is really 2 Adults and 1 child, after asking them to tell me a little about themselves and their guests so that I can ensure the Cottage is the right fit. Normally, these tend to be 'New" users of Airbnb, with no reviews and they've just joined in the current month.
I've noticed this trend tends to happen more often around popular holidays and during the summer when little league softball games are going on.
Have you experienced this? How do I politely point out to these new Airbnb guests, that we're not suitable/set up/safe for children (yes, I have marked our amenities to indicate we're not suited for children) and it violates our house rules (that clearly spelled this out) without pissing them off? I've racked my brain, but have to confess, I'm stumped.
Does anyone have suggestions for diplomatically wording an answer?
Sincerely,
Sophie