Air bnb Refusing to refund me after accidentally selecting partial refund.

Air bnb Refusing to refund me after accidentally selecting partial refund.

I am hoping someone can help me.

 

I needed to cancel a reservation due to not being able to travel on these dates. Before cancelling, I checked to see the terms set by the host. A full refund was fine as it was months away from the booking date.

 

Once I cancelled the booking, I accidentally selected a partial refund. I had no knowledge I was doing this. I got a cash refund of £400, but Airbnb kept £1300 in my account. Once I realised my mistake, I requested the rest of my money. Airbnb claims once it's gone into credit, they are un able to refund me. They are now refusing to give me back my £1300. 

 

I have no plans to use Airbnb in the near future and really need this money. It's £1300!! I can't believe they are refusing this request. If anybody can help me, I would really appreciate it. 

 

Thanks! 

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