AirBnB removed our Listings

[Tom3434]

AirBnB made a change on one of our listings by mistake and then suddenly, all 5 of our properties were unlisted.  We were wondering why we had no rentals, so I checked some random dates and learned that the 5 listings haven't been showing up for 2 weeks.  Customer Service has not offered any information to explain why this happened and claims that we unlisted them after we changed service fees....WHICH WE DID NOT.  The time stamp for all 5 of the service fees (which I had no idea we could change) was exactly at 6:31am.   The time stamp for all 5 of the unlistings was at exactly 6:32am.  It is physically impossible to make 10 changes in 2 minutes.  Why would we unilist our properties??  This is an engineering/computer glitch!!   We are out thousands of dollars with all properties sitting empty because of this.  Who should we escalate this to?  We are Super Hosts and have been a long time customer of AirBnB.  My wife has been on the phone with Customer Service for hours and has been brought to tears.  This is just wrong!  

[Shelley159]

I can see 5 live listings on your profile @Tom3434 , has this been resolved?

[Tom3434]

Yes.  Had to dig a bit on the map to find them but they are back on the site and we are getting rentals again.  This is great!  We are deeply concerned about the 2 weeks we received no bookings because AirBnB took them down.  Is someone willing to dig in and find out how and why this happened?  Thus far, we have been tol that WE took it down, although they all went down at exactly the same time on April 18th at 6:32am (I assume that's our time CST).  It would be physically impossible to remove 5 listings in one minute, plus WHY would we do that??  We want to ensure that this doesn't happen again, and since it was an AirBnB error, it seems that there should be some kind of compensation.