Airbnb Booking Requests Not Showing Up on My Dashboard

[Joe3792]

Hi Airbnb Community,

I’ve noticed that some of my booking requests are not appearing on my host dashboard. Guests have contacted me saying they sent a request, but I can’t find them anywhere in my Airbnb account. I’ve checked the following:

1. Ensured that my calendar is synced and up to date.
2. Verified that my notifications are enabled for both email and app.
3. Logged out and back in, but the requests still don’t show up.

This issue is causing me to miss potential bookings. Could this be related to calendar syncing, a bug in the platform, or a setting I might have overlooked?

Any advice on troubleshooting or resolving this would be greatly appreciated!

Thanks in advance for your help!

[Rebecca · Accepted solution]

Hello @Joe3792 👋

Sorry that you're experiencing this issue. Could you follow these steps to see if this rectifies the issue? 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

Let me know how you get on and we can go from there. 😊

[Joe3792]

Thank you for your detailed response! I followed the steps you provided, including logging out on all devices, clearing the cache and cookies, and reinstalling the app. After completing these steps and logging back in with my associated email, I was able to see the missing booking requests on my dashboard. It appears there may have been an issue with cached data or a sync error, and these actions effectively resolved the problem. I appreciate the clarity of your instructions and the prompt support from the Airbnb team. Your guidance not only helped me recover the lost requests but also ensured my account is functioning optimally moving forward. Thank you for helping me avoid further missed bookings this made a big difference!  **

**[Link removed in line with the Community Center Guidelines]

[Rebecca]

That's great to hear @Joe3792 😍 Thank you for popping back to let us know!