Airbnb Old Guest Story

Mert57
Level 2
Mersin, Turkey

Airbnb Old Guest Story

Hello All,

 

Firstly, i'm glad now i'm a member of this amazing Community, and i would like to share a story with you it happend not so long ago.

 

I have two listing in Mersin,Turkey its on the Mediterranean Sea, it was a summer day when i got reservation from and old Guest and didnot set an automated messages for the customers to ask them about the details.

 

so i wrote to him.

Me:what time are you gonna check-in (I fugired he didnot see my check-in check-out time so i asked)

Guest:he told me on 2:00

Me:okay.

 

but i was busy with other things it didn't came to my attention that he didnot wrote am or pm.😦

so long story short he came up 2:00 am and calling me to check him in and i had a guest already so i couldn't check-him in, we just argued so much then we came up into 50-50 deal for him to stay one night in hotel and me paying half then check-in the next day.

 

Note: I know if I told him you should check me times that i will be 100% right, but he was an old man jet lag. it was a bad experience but i learned from it.

 

shout out to @Jenny she's awsome, she helped me with CC.

 

thank you for your time and please share any kind of eventfull guest story 

5 Replies 5
Till-and-Jutta0
Host Advisory Board Alumni
Stuttgart, Germany

Yes the times are tricky, @Mert57 . I just got a message from a guest who wants to checkin at 12 pm.

As I'm familar with the 24 hour system only, before answering him I had to convert the time and found on Google, that it means 12:00 noon ( not midnight) - relieved...

 

Communication is the key!

Absolutely, US time method is a bit tricky, I think EU time method much easier and it aviods any confusion.

Jenny
Former Community Manager
Former Community Manager
Galashiels, United Kingdom

Thank you so much for the shout-out @Mert57!

 

I'm tagging @Robin4 to see if our story-master will come and share an interesting guest story with us!

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Robin4
Top Contributor
Mount Barker, Australia

@Jenny 

 

Jenny, is their some issue with the DM system at the moment? I am trying to send  each of you Admin staff a message but I cannot enter a recipients tag in the 'Send to' field.

Can you please advise if there are current issues with DM.

 

Cheers.........Rob

Jenny
Former Community Manager
Former Community Manager
Galashiels, United Kingdom

Hi @Robin4 

 

Everything seems ok at my end - I sent you a DM to see if you can receive and reply to it - drop me a line when you can?

 

I did have a short lived issue with tagging people in posts, but it resolved, so not sure if maybe there was a gremlin or two in the system!

 

I'll report what happened with you just in case anyone else flags it too.

 

Jenny

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