LOYALTY! I HAD hundreds of reviews from my previous listings...
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LOYALTY! I HAD hundreds of reviews from my previous listings. I havent used your service for a long time. Now I get on here a...
Latest reply
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Hello All,
Firstly, i'm glad now i'm a member of this amazing Community, and i would like to share a story with you it happend not so long ago.
I have two listing in Mersin,Turkey its on the Mediterranean Sea, it was a summer day when i got reservation from and old Guest and didnot set an automated messages for the customers to ask them about the details.
so i wrote to him.
Me:what time are you gonna check-in (I fugired he didnot see my check-in check-out time so i asked)
Guest:he told me on 2:00
Me:okay.
but i was busy with other things it didn't came to my attention that he didnot wrote am or pm.😦
so long story short he came up 2:00 am and calling me to check him in and i had a guest already so i couldn't check-him in, we just argued so much then we came up into 50-50 deal for him to stay one night in hotel and me paying half then check-in the next day.
Note: I know if I told him you should check me times that i will be 100% right, but he was an old man jet lag. it was a bad experience but i learned from it.
shout out to @Jenny she's awsome, she helped me with CC.
thank you for your time and please share any kind of eventfull guest story
Yes the times are tricky, @Mert57 . I just got a message from a guest who wants to checkin at 12 pm.
As I'm familar with the 24 hour system only, before answering him I had to convert the time and found on Google, that it means 12:00 noon ( not midnight) - relieved...
Communication is the key!
Absolutely, US time method is a bit tricky, I think EU time method much easier and it aviods any confusion.
Jenny, is their some issue with the DM system at the moment? I am trying to send each of you Admin staff a message but I cannot enter a recipients tag in the 'Send to' field.
Can you please advise if there are current issues with DM.
Cheers.........Rob
Hi @Robin4
Everything seems ok at my end - I sent you a DM to see if you can receive and reply to it - drop me a line when you can?
I did have a short lived issue with tagging people in posts, but it resolved, so not sure if maybe there was a gremlin or two in the system!
I'll report what happened with you just in case anyone else flags it too.
Jenny