Airbnb Support

[Ian35064]

On the occasions i have used Airbnb support i have found their lack of knowledge or ability to help very poor. Im getting fed up of the first 4 paragraph of any Support reply being from an autobot telling me how great I am and then the 1 human contribution failing to address any of my concerns.   I thought I could do this job so much better. Sadly all Support is outsourced and the Support are not allowed to talk about the company that employs them. So how do I apply?    Native English speaker working remotely with 2 listing who is a Superhost.    Note please nobody say airbnb careers email id Thank you for any help

[Dave-and-Deb0 · Accepted solution]

Hi @Ian35064

You can certainly try here.  I have been an Airbnb Community Expert for over many years. 

https://airbnb.directly.com/apply

Good luck!

[Ian35064]

@Dave-and-Deb0 I just found this old message, I followed your advice and was happily working as an Airbnb Community Expert for Directly/On Demand/Movate until it all suddenly stopped last year. Really miss it and I was wondering where everybody went. I had a good 6 months but some had been there for years like yourself. Do we know who now has the Airbnb Chat contract?, Im still a Superhost and would love to get back into it. Thanks Ian

[Alex]

Hi @Ian35064! 

I'm going to tag in your message to Dave and Deb to see if they can answer faster. Hope this helps!  😃

Best wishes, 

Alex

[Dave-and-Deb0]

Hi @Ian35064 

Sadly Airbnb has left Directly/OnDemand.  They do still have other networks that you can apply to.  Reach out to me privately.  

[Narine12]

Could anybody tell me why airbnb support dos't work?      I've been trying to contact support for over a month! No answer ((  How should I book something on Airbnb if I can’t get help in case of deception by the host? 2) There are many properties on Airbnb that are located differently from where stated 3) There is an item on Airbnb that is not currently working, but I almost paid for it! Why is it present and its relevance is not checked in any way? (

[Helen3]

Im a little confused if you want to work for Airbnb why would you not want to contact their careers team? @Ian35064 

All their vacancies are listed in the careers section of their corporate website .

[Ian35064]

Community experts are not employed by Airbnb directly.

[Dave-and-Deb0]

That is correct.  They were independent contractors through a third-party company.