The rogue phoneless underground department who handles these issues sent us an email 10 days after our listings got suspended. They told us that our account will be removed after our last guest checks out and that we cannot create any new accounts, nor can our associates. Of course they cited their claims, which we disagree with, but gave us no option to appeal. Again, we never even received a warning about anything before this happened. We've been superhosts for 5 years with about 25 Airbnb properties. Our account has a 4.9 star review average across our whole account and I have devoted my whole life into making great guest experiences. They wiped out about $850,000 worth of future bookings. Would have been nice to receive some sort of warning before essentially wipiing out a business consisting of about 40 people. Luckily we're going to mention this to every media outlet that we can find. Gibbs Law Firm has been extremely helpful and let us know that luckily there are legal remedies available, but it shouldn't have to come to this. I would recommend anyone going through an issue as a guest or host reach out to them. Please also message me if you're going through a similar situation.
