Gerard1040
San Francisco, CA
Level 1
Hey y’all, So this is my first bad review I got which says ...
Hey y’all, So this is my first bad review I got which says “I had a bad experience with this guest I wouldn’t recommend” whi...
SO, I AM A CUSTOMER OF AIR BNB AND RECEIVED THIS EMAIL AND HAVE BEEN LOCKED OUT OF MY ACCOUNT AND CANNOT GET ANY REPRESENTATIVE OF AIR BNB ON THE PHONE. CURRENTLY BEEN ON HOLD FOR 15 MINUTES BECAUSE THEY TOLD ME IN SAID EMAIL TO CONTACT THEM IF THIS WAS AN ERROR. WHAT DO I DO NOW?
I have had a similar situation. A guest booked 33 nights a month and a half prior. On thé day of arrival, I rechecked her booking and it all of a sudden disappeared saying that Airbnb cancelled it. They have not given me any king of explanation nor compensation for the 2400$ loss. This has been very frustrating and unprofessional!
Inexplainable and infuriating!
Did anything ever come of it?
Airbnb cancelled my reservation and they say it was me!!! I’m in contact with the host and explained the situation. They will hold the place for me but obviously I’m being penalized by Airbnb. Has anyone heard of this before? Who keeps the penalización money? I’m arriving to the rental anyway and will pay the owner but the question is where does the not refunded money goes to…
Can I ask how you get it resolved as our Airbnb was cancel by the system and host is not replying if he is holding our reservation. I am also penalize for it as our trip is next Tuesday.
Please post an update!
OMG! I feel like I am in the Airbnb Twilight Zone!!
This just happened to my guest and me last night .. 5hrs after they checked in and were settled. I have been escalating with Airbnb to no avail. What and how do we bring light to this situation? I have everything documented and would love to join other Superhosts and Hosts who have had this experience to bring it to an end!
For reference: I have been a 4.93 star SuperHost for 6yrs, and the guest was verified on Platform with one excellent review.