@Bhumika
Let me share with you what happened. The guest arrived - he suppose to stay for 5 days. Already at the check in he was very strange. He booked for 1 person , but he had suitcases for 3-4 people. All beds were used at the property, he was really *Strange* After the second day , he started to complain about the speed of the internet. He wanted to attend an online meeting , the speed we had was not enough for him. He contacted us, I was proposing him an internet coffee next door. I thought the issue is solved. He stayed also the second night and the third day his entire reservation was cancelled - free of charge of course. The Airbnb ambassador told us, that they have the right to cancel the reservation. - The guy left the property only on the 3rd day, we had him for 2 nights for free, the apartment was completely dirty, we had to clean it - with zero compensation. The ambassador did not even listen to us, written complain was answered with two sentences. It seems that this platform is not protecting the host at all.
