We stayed in an Airbnb in Charlotte in Dec 2023. There were several issues that I documented in my review and did so tactfully but honestly and stated I had photos of the issues. I am certain nothing I posted was contrary to Airbnb's TOS and my review, although negative, was not horrible, it was factual and not an 'emotional' review.
I noticed today that the review was not posted and I double checked that I didn't receive an email or communication from Airbnb about them removing this review. I contacted Airbnb and they confirm the review was removed and the would check with their "back end" team and contact me back about the circumstances.
We use Airbnb a LOT when we travel, in the US and abroad. We actually have several lined up for upcoming trips right now.
I depend on these reviews and assumed that Airbnb was transparent about them or notifying the customer, me, if there is a problem with a review.
If Airbnb is cherry picking reviews and removing negative reviews without confirming or contacting the reviewer, is this considered 'fair business practice'?
I left the conversation with the Airbnb rep with the following "if it is determined that Airbnb removed my review in favor of the hosts explanation/request without contacting me as well, then what is my reason for continuing to use Airbnb and check reviews before booking?"
So I'm asking the community, is this a normal business practice of Airbnb?
Besides griping to Airbnb and not doing business with them any more is there any recourse to getting this honest review back?