Two weeks ago my unit was robbed and vandalized. For two weeks I have been warning Airbnb about the 'guest' who did this. I have been told that due to the pandemic response times are slow. The Toronto police have an open investigation. This is my review that for some reason does not show up on his profile. He is out there and able to book people's homes. The claim's department has still not addressed my claim. The safety department seems to think that a pandemic is an excuse for taking two weeks to address this. Unbelievable that his profile is still up. I have been a superhost since 2015, and have over 550 reviews 99.9 percent are 5 star. Airbnb is a disgrace.
Paul rented my place with a woman he said was his ‘wifey.’ I awoke to messages that he had left at 5am in the morning saying that he had to leave quickly, to get his ‘rommie’ out, and to hang onto his cooler.
Fifteen minutes later Paul buzzed me and together we went over to the unit. She opened the door for him. I stood in horror at what I saw. The locked closet doors had been ripped open, my locked dresser that belonged to my grandfather had been broken into, the locks on the drawers destroyed, my entire unit ransacked and my valuables packed in my own bags to steal.
A man I had not seen rose from my bed, and he and the woman fled. They stole all the money I had locked in my closet. They even stole my laundry money. They butted out cigarettes all over my unit, broke glasses, cut open my box spring, and left a crack pipe in the bathroom. Paul has threatened that ‘bad things will happen to me’ if I don’t drop the claim and the case. The police have an investigation underway. I have hosted over 600 guests. This is the first negative review I have ever left. Paul is a liar and he is dangerous.
