Nor did I! In fact the people o was referring were so excited with the prospects of additional revenue before I even had a chance to get them the referral code they went on the site and started to setup their place to host! So I called AirBnb and told them after much time and Conversation with this potential new host I finally had a long conversation. With them that out their minds at ease And seeing the revenue the jumped the gun on the set-up - and that same night got their first reservation! So I asked the super host agent I spoke with if they could link me to this new host, suggesting the do whatever they need to do to validate that I was the referee with this new host and that I had spent time with them to get to this point. I just wanted to get credit for the referral (only now seeing in these forums that it is a credit voucher that expires, even before receiving it in some cases!). But I felt I did have to work on this and I deserve recognition!
Far from the frozen reception I got when I inquired about fixing this - not even an attempt to satisfy me - lip service at best! The response I got made me feel like I was a crook? Like I was trying to scam them! The new hosts were not prepared to cancel their place now with 2 bookings, on for 60 days? Just to start over again so we would both benefit from the referral. Nowhere does it say they must create their listing from the link with in the referral message with code that I have to generate. Nowhere could I find anything about the program details until I generated a link for them which they could not use as they had already set up their listing. No attempt to appease me as a super host who has the opportunity to refer 3 other people with places. No acknowledgement of the work that goes into convincing someone to open their home to strangers and convince them it’s okay to do so and the time I spent helping tule understand the App and website after they signed up. It is like I was calling the County Morgue and asking for a new lease on life for one of their guests!
Shocking to have built such a big business and weathered the pandemic, only to then treat your ‘super-hosts’ with disrespect and wrecklessly ignore their requests, while providing ZERO customer service or even acknowledging the issue is real and agreeing to look into it! I just got a flat NO it won’t be done - well I guess the other referrals won’t be coming now either!
