Airbnb isn't considering a review retaliatory - what to do?

[Jamie939]

I had a guest TRASH my house. I should've cancelled her as she has a review where she did it previously. I tried to charge her an additional cleaning fee and she left a 1* review. All my reviews prior are 5* but this dropped me to 4.5 which is so frustrating. I tried to dispute the review but keep getting a copy/paste reply that says it doesn't violate policies. It clearly violates them in my opinion. I called Airbnb support then and they "can't tell me the internal criteria" - which makes NO sense to me. Any suggestions on what I could do? Previously Airbnb removed a review for me when it was retaliatory.