Hey Hosts. 8 years I have listings on Airbnb and I’m used to host discrimination policy of our beloved platform. But this time they crossed the line. Long story short: guest checked in on 11.10.22 and the next day I received a complaint from neighbors about the dog she brought with her. So I asked the guest if she has a dog and explained that we have No pets policy when she started accusing me in discrimination of her rights, threatened me with her lawyer, she was rude and arrogant. And of course I’ve contacted Airbnb on this matter. Guess what was Airbnb’s solution? They blocked my account, added as an adjustment $756 to my account, flagged my account, forced me to respond with confirmation that I accept Nondiscrimination policy and cancelled guest reservation with no penalty based on long term cancellation policy…after she stayed in my apartment for 5 out of 10 days.
Representative of “small specialized team” named*[Name hidden due to privacy concerns - Community Center Guidelines] did a “review” and made all of this decisions ignoring every aspect of the situation. I asked for his supervisor and he told be that there’s no one above him.
After years of Airbnb’s ignorance and host disrespect I decided to do something with it. Please let me know if you’ve experienced something like I did with Airbnb and lets join and protect ourselves.
Meanwhile I’m researching class actions, law firms etc.