@Anonymous @Julie732 @Jane1007 @Ange2
Thank you @Anonymous and others for this topic and input.
I've just had a guest who IB 2 nights, arrived late & then whinged to me the place wasn't as expected as they hadn't even bothered to read my listing (Guest is also a Host), sent a msg to me during the night to say he wanted to only stay 1 night.
Had a discussion with him & said to contact ABB Customer Services if he wanted to cancel/ change his booking.
He claimed couldn't get onto website to find where to do it & requested a" partial OFFLINE CASH refund that he wuould come & pick up & would write a Good Review! ".
I don't want him back on my property.
Naturally I promptly reported him to ABB as a breach of Terms of Service & spoke to CS who have subsequently contacted him. They have sent a msg to say I would receive the full payment, as per my Flexible cancellation policy.
He's since cancelled his entire booking - last night & tonight - & asking for a refund still & alleged he wanted a place with "more privacy" yet my place was good value - It's in my listing I give Guests space, however he indicated he wanted a Living area for his private use. My listing states it's a shared space.
He as a Host also said to me he's sick of ABB & guests in general so got a few issues.
What do you other folk here in CC suggest I may do?
Should I write to him & say something along the lines of "sorry my place is not what you expected despite the fact that my listing is accurate & maybe in future you may like to take more caution to read listings before making a Booking?"
Give a partial refund?
Leave it to him to apply for it under Resolution Centre?
Or other?
I'm unsure if I should perhaps msg him the msg that @Anonymous has written above & leave it up to him to address & leave a review to the last minute.
Thoughts & input would be appreciated