Amount deducted but nothing reflected on AirBNB

[Sachin63]

Bank transaction shows successful but booking failed. Airbnb says  check with bank and bank cc saying transaction made successful and check with airbnb. I shared transaction id to airbnb but not getting proper reply from cc. 

[Mike-And-Jane0 · Accepted solution]

@Sachin63 if you have no booking from Airbnb don't waste your time with them and just instigate a chargeback with your bank. Perhaps message the host to see if they have a booking first?

[Rebecca]

Hey there @Sachin63, 

@Mike-And-Jane0 have given you great advice here. If you were making a booking, double check with the Host to see if they have your booking. The next step would be to reach out to Airbnb Support Team to see if they can identify your booking too. If there is no booking, then asking your bank to return the funds would be your next option. 

Please let us know how you get on.